Salesframe - Case LähiTapiola (Jutta Joffell)
Jutta Joffell, Head of Omnichannel Customer Interaction at LähiTapiola Group, talks about Salesframe as a part of LähiTapiola's push to renew their sales processes to a more customer-oriented direction. LähiTapiola wanted to transform meetings between their insurance specialists and their customers. The goal was to make meetings more customer-oriented, where the salesperson goes through the customer’s needs as a whole, mapping out a comprehensive solution they call life security. Salesframe is an integral part of this process, acting as a digital interface during the meetings, collecting all necessary tools and materials in one place.
Watch the video to hear what Jutta Joffell, Head of Omnichannel Customer Interaction at LähiTapiola Group, has to say about their new strategy and Salesframe’s role in it.
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